[Last updated: December 4, 2025 ]

This Privacy Policy explains how C&B Pet Swap, Inc. and its affiliates (“Cody”, “we,” or “us”) collects, uses, and discloses your personal information to provide our services to you (“Services”).

Table of Content:

1. Scope and Updates to This Privacy Policy

This Privacy Policy applies to personal information collected and processed by us when you use any Services, including but not limited to our website, software applications, and related services for pet owners to find each other and arrange for the provision of pet care services (the “Cody Service”), or when you otherwise interact with us. Within the Cody Service framework, "Bookings" specifically refer to pet care services provided between users. The user requesting pet care services is defined as a "Care recipient," and the user offering these services is designated as a "Care provider." A single user may assume both the care requester and care provider roles for different bookings.

We may change this Privacy Policy from time to time when necessary to reflect changes in our Services, how we use personal information, or the applicable law. If we make changes, we will revise the “Last Updated” date at the top of the statement. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location.

2. How Do We Collect Your Information?

The information we collect varies based on how you interact with us, which Services you use, the choices you make, and the requirements of applicable law. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, information collected via third-party data sources, and data we infer or generate from other information. We may also share information with, and receive information from, our affiliates for the purposes described in this Privacy Policy.

When you are asked to provide information, you may decline. You may also use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.

We may collect your personal information as follows:

2.1. Information You Provide to Us

We collect information you provide directly to us, as follows:

Account Information. We may collect personal information when you create an account, create or edit your profile, or arrange pet care services with other users through our Cody Service. Account information includes your name, email address, postal address, phone number, pet information, availability, and any other account-related information you choose to provide.
Account Access Information. We collect information such as a username or account number in combination with a password, security or access code, or other credential that allows access to an account.
Content and Files. We may collect profile photos, pet photos, stay photos, videos, documents, and other files you record or upload through the Services. This also includes the content of any reviews (including private reviews).
Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request concierge or technical support, apply for a job, or otherwise communicate with us (including the content of any recorded calls).
Use of “CodyCoin” and “CodyGold”. The Cody Service framework operates through a credit-based system, “CodyCoin”. Users earn CodyCoins by providing pet care services to other users. Additionally, users may receive a singular use voucher, "CodyGold," which is redeemable for one pet care service without limitation on consecutive number of pet care days. The user activities around generation and utilization of “CodyCoin” and “CodyGold” are tracked by Cody to facilitate the use of Cody Service to arrange pet care services. Such activities data are necessary in how Cody Services operates.
Payments. If you opt for a paid subscription or make individual payments for premium features, we may collect payment information, such as the amount and type of subscription, the date and time of purchase, and payment card information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
Third-party background check or identity verification. You may choose to use our affiliated third-party identity verification provider to obtain a "verified" badge that will be visible to other users, increasing your chances of being accepted as a Care Provider. As permitted by law, our third-party identity verification provider may collect your photo and an image of your passport, government identity card, or driver’s license to verify your identity. Our third-party identity verification provider may collect your citizenship information in connection with verifying your identity.
Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using public sharing features of the Services will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Other Information. We may collect and retain other personal information you provide to us, such as when you submit a job application, participate in a promotion, participate in an event, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

2.2. Information Collected Automatically When You Use the Services

When you access or use the Services, we may automatically collect information about you, as follows:

Identifiers and Device Information. We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, device identifiers, device type, browser, and other software including type, version, language, settings, mobile network information, and configuration. As further described in our Cookie Policy, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
Usage Information. We automatically log your activity on our Services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our Services.
Location Information. Depending on your device and app settings, we may collect geolocation data when you use our Services. This information may include your precise geolocation data, meaning data derived from a device and that is used to locate you within a circle with a radius of 1,850 feet or less. For more details, please see Your Privacy Choices and Rights below.
Cookie Policy. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services.
- Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
Our uses of these Technologies fall into the following general categories:
- Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality;
- Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services (see Analytics below);
- Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
- Advertising- or Targeting-Related. We may use first-party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party digital properties.
See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
Inferences. We infer new information from other information we collect, including using automated means to generate information about your likely preferences or other characteristics. For example, we infer your city, state, and country location based on your IP address.

2.3. Information We Collect from Other Sources

We may collect information about you from third parties, service providers, and affiliates, as follows:

Social Media and Integrated Services Information. If you create or log into your account through a third-party site or affiliate site, we will have access to certain information from that site. For example, if you access our Service through a social media site, we will have access to information such as your name, account information and friends lists, in accordance with the authorization procedures determined by such site.
Service Provider Information. We may receive information from third parties that collect or provide data in connection with work they do on our behalf, for example:
- companies that determine your device’s location based on its IP address, and
- we may receive fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts
Other Users. Other Users may provide us with personal information about individuals who are associated with their use of the Services. For example, a User may provide us with personal information about another User or non-User person who is included in their Booking. Also, we may ask applicants for the name of the User or other person who recommended the Services to the applicant.
Referrals and Sharing Features. Our Services may offer various tools and functionalities that allow you to provide personal information about your friends, colleagues, or other acquaintances through our referral service. Our referral services may also allow you to forward or share certain content with a friend or colleague or acquaintance, such as an email inviting them to use our Services. Please only share with us contact information of people with whom you have a trusted relationship (e.g., relative, friend, or neighbor).
Other Third-Party Information. We may receive (sometimes for a fee) information from other sources, including affiliates, data brokers, partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background check or identity verification services, and publicly available sources.

3. How Do We Use Your Information?

We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

3.1. Providing, maintaining and improving our Services.

We use your information to provide you with our Services, such as:

Creating and registering your account for the applicable Service;
Providing, maintaining, improving and facilitating access and security for the Services, including developing new services or features and conducting research;
Enabling communications between you and other users of the Services;
Presenting the Services to you on your device;
Responding to your comments, questions and requests and providing customer service;
Conducting Identity Verification or a Background Check, if you choose to do so;
Fulfilling your referral requests.

3.2. Administrative Purposes

We use your information for various administrative purposes, such as:

Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
Measuring interest and engagement in our Services;
Improving, upgrading, or enhancing our Services;
Developing new products and services;
Ensuring internal quality control and safety;
Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Policy;
Debugging to identify and repair errors with our Services;
Auditing relating to interactions, transactions, and other compliance activities;
Sharing personal information with third parties as needed to provide the Services;
Enforcing our agreements and policies; and
Carrying out activities that are required to comply with our legal obligations.

3.3. Communicating with you

We use your information to communicate with you, such as:

Responding to your comments, questions and requests and providing customer service;
Sending you technical notices, updates, security alerts and support and administrative messages;
Presenting you with content that is relevant to you;
Inviting you to leave reviews about our Services, including through third-party sites;
Providing news and information we think will be of interest to you.

3.4. Marketing and Advertising our Products and Services

We may use your information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law, such as:

Communicating with you, and displaying advertising to you, about products, services, offers, promotions, rewards, and events offered by Cody and others, and provide news and information we think will be of interest to you;
Facilitating contests, sweepstakes and promotions and processing and delivering entries and rewards;
Fulfilling your referral requests.

3.5. To personalize your experience

We may use your information to personalize your experiences, such as:

Selecting a language and region in which to present the Services to you;
Linking or combining with information we get from other sources to help understand your needs and provide you with better service.

3.6. Providing integrated services

We may use your information to provide integrated services, such as:

Allowing you to log in to the Service through affiliate or third-party sites and, for the Cody Service, helping create a public profile for you;
Allowing you to share certain content related to your use of the Services with your friends, followers or contacts on affiliate or third-party sites.

3.7. With Your Consent

We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent or at your direction.

3.8. Other Purposes

We may also use your personal information for other purposes as requested by you or as permitted by applicable law, such as:

Detecting, investigating and preventing fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Cody and others;
Defend ourselves from potential litigation or legal claims;
Comply with any applicable legal obligations;
Carrying out any other purpose described to you at the time the information is collected;
De-identified and Aggregated Information

4. How Do We Disclose Your Information?

We may disclose the personal information we collect with third parties with your consent or as we determine necessary to complete your Bookings or provide Services you have requested or authorized. In addition, we disclose each of the categories of personal information described above, to the types of third parties described below for the following business purposes:

4.1. Disclosures to Provide Our Services

The parties with whom we may share your personal information are described below.

Users. Upon acceptance, user-provided information pertaining to their pets, including photographs, specific care requirements (type and duration), the user's first name, profile picture, geographical location, and other pertinent pet or home details, will be displayed within the application. We may also disclose your personal information to other Users in other ways. For example, if you are a User interested in your pet(s) staying in another Users’ home (“Care Recipient”) or a User who hosts other User’s pet(s) (“Care Provider”), we may share your personal information with the Care Recipient or Care Provider to identify potential bookings, facilitate potential bookings, resolve disputes, or promote other interactions between Users. Users may also collect personal information from you such as when you are a Care Recipient or Care Provider. This Privacy Policy does not cover, and we are not responsible for, other Users’ processing of your personal information.
Public Information. You may select options available through our Services to publicly display and disclose certain information when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review.
Service Providers. We may share your personal information with our third-party service providers that help us provide our Services. This includes service providers and vendors that provide us with IT support, hosting, payment processing, customer service, ID verification, background checks, and related services.
Business Partners. We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.
Advertising Partners. We may share your personal information with third-party advertising partners. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.”
Affiliates. We may share your personal information with our affiliates.